Retail

Ensure your customers want to shop 'til they drop

In the fast-paced world of retail, customer experiences can make or break your business.

Proud to support these retail brands and more

Strike a pose at every location

Ensure your brand is keeping up with the latest trends catching the eyes of potential buyers.

• Are your customers venting their annoyance about long wait times at checkout?
• Do shoppers think your store has an exciting atmosphere, or is it a total yawn?

Shoppers know they have choices. Meet their needs with personalized, well-targeted products and create frictionless customer experiences online and in-store.

83%

of U.S. shoppers that visit brick-n-mortar stores start their search online

Ensure your merchandise is in everyone’s cart

As trends shift, so will your customers’ wants and needs. Maximize the potential of every touchpoint and transform your customer experience into a true differentiator.

Rise above the competition

Differentiate your store with fine-tuned experiences and outreach that keep customers loyal for life.

Engage with customers

Get found and stay found with accurate listings, active social accounts, and more 5-star reviews.

Catch the eye of new customers

Extract value from customer data to gain a better understanding of who they are, what they want, and how they want it.

Strut toward more five-star reviews

A well-optimized reputation management strategy must be a top priority for your retail business. Download the Top 7 retail CX trends you need to know to understand how you can build your 5-star reviews and drive brand success.

Shop for success

Automate customer insights, streamline reputation management, and optimize business listings – Chatmeter delivers all of this and more to help you build a loyal customer community.

Power-up your CX agility with AI

Designed to give you a competitive edge at every location, the Chatmeter platform is easy to use and implement. Enabling automated and real-time solutions, you will experience streamlined operations for online review engagement, sentiment analysis, competitive intel, social listening, listings, SEO, and so much more.

What customers are saying

“Working with the Chatmeter team has been the best. The account reps take a genuine interest in helping Brookshire Brothers improve and grow. They’re always quick to help however they can. I work with quite a few vendors, and Chatmeter 100% takes the cake.”
Mary Perkins | Digital Media Associate at Brookshire Brothers

“Chatmeter has been a great partner for managing our reviews and reputation. They also do an incredible job updating our listings and are constantly coming out with new features that greatly affect our day-to-day process positively.”
Cindy Susilo | Roche Bobois

“Chatmeter’s workflow tool is a fundamental feature. We use it to organize our day and stay in constant communication with our customers.”
Kathryn James | CONN’s Inc.

“Chatmeter’s a great quality control check. We needed something that not only we could project out to the rest of the world to see our positive reviews, but we needed an internal mechanism and measurement to motivate our staff to be the very, very best they can be.”
Dan Kealey | Director of Marketing and New Business Development at Pawn America