# Reputation management

Customer connections – accelerated

Helping multi-location brands keep a pulse on the health of their business through real-time customer insights.

### Build consumer trust through your brand reputation

Unlock success through customer engagement. When you listen to and engage with your customers, you forge stronger connections, foster loyalty, and outpace the competition.

## 89%

**of people use reviews to evaluate quality**

## Uncover sentiment themes and trends

Extract insights from customer reviews using Sentiment, Chatmeter’s AI-powered sentiment analysis solution. Synthesize millions of unstructured data from customer reviews, comments, photos and more to gain deep understanding of customer experience.

## Ensure your customers know they are heard

Respond to customer feedback whether your have 100s or 1000s of comments, as quickly as they post. Choose the approach that works for you: Generative AI, Suggested Response templates or custom responses-Natural Language Processing ensures the right response every time.

## Measure your online presence

Assess your brand’s online strength across five key areas using Chatmeter’s Local Brand Visibility (LBV) scoring system. Watch your LBV score tick up as you implement data-driven CX strategies informed by signals such as reviews, links, profile strength, and more. You can even see how your score stacks up against your competitors!

## Translate reviews from your global customer base

Transcend language barriers and engage with your customers at every local level on Google, Apple Maps, Bing and Yelp. Understand and address feedback promptly and fully even from afar using Chatmeter’s accurate language translation capabilities.

## Chatmeter accelerates customer connections

“Chatmeter offers a high level of customer service tailored to our unique needs, which has really made a difference in our experience and we really value their expertise in the local reputation space.”  
Ruth Harding | _California Family Fitness_

“Chatmeter’s all-in-one dashboard helped us simplify how we were responding to reviews and managing our local listings. The increased efficiency in the review management process allows us to refocus on strengthening our communities.”  
Connor Duffy | _Customer Experience Manager at Beacon Residential Management_

“Chatmeter has continued to provide incredible value in its service. We monitor our reputation and manage our listings all in the same place. We recently expanded their service to help with custom reporting.”  
| _Equity Residential_

## Explore our resource library

Blog

Aug 23, 2022

5 steps to restaurant loyalty & sales with reputation management

[Learn More](/content/resource/blog/5-steps-for-successful-restaurant-reputation-management/index.html)

Demo

Dec 01, 2022

Reputation management overview

[Learn More](https://chatmeter.navattic.com/z11350rzb)

Case Study

Jun 26, 2023

Rise Brands case study

[Learn More](https://www.alchemer.com/resources/case-study/rise-brands/)